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Frequently Asked Questions

Frequency-asked Questions

Frequently Asked Questions

What are our opening hours?

You can place an order 24 hours 7 days a week on The Outlet Store. Our office opening hours are 10:00 - 19:00 Monday to Friday, 10:00 - 17:00 Saturday and 10:00 - 16:00 Sunday.

We are unable to respond to messages outside of these office hours, but we will aim to resolve your query as soon as we are back.

How long will shipping take?

For next day delivery please order before 1pm. Orders after 1pm will be despatched the following day. For our standard delivery please allow 2-5 working days for delivery, We do not ship items of a weekend. For more information on our shipping rates please click here.

My order hasn’t arrived, what can I do?

If your order has not arrived in the anticipated time, please let us know via our ‘contact’ section, or call us on 01952 238790 or email outlet@digigroup.co.uk and we can look into this for you. For more information on delivery help and assistance please click here.

I don’t like my item; can I get a refund?

Here at The Outlet Store, we value customer satisfaction, this is why we offer a 14 day hassle free refund period. If you are not happy with your purchase, please contact us prior to returning the unit so we can advise on our refund procedure.

Do I have warranty on my device?

Yes! Your warranty period starts from the date of purchase and will be in place for 12 months. During this period we will repair your item, if a repair is not possible we will replace the product for you. View our T&Cs for more information.

My item is faulty, what should I do?

If you suspect you may have received a faulty item please give us a call straight away on +44 (0)1952 238 790, please have your customer order number ready and we will of course resolve this immediately for you. Or, if you need help setting up your device, please contact us and we'll be happy to advise. 

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3
  • Buy Now Pay Later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

[DIGILAND LIMITED, Digiland House, Stafford Park 12, Telford, UNITED KINGDOM] is authorised and regulated by the Financial Conduct Authority (FCA FRN 759575) and acts as a credit intermediary and not a lender, offering credit products provided [exclusively by Klarna Financial Services UK Limited] [by a limited number of finance providers, including Klarna Financial Services UK Limited]. Please note that [Pay in 3 instalments] [and] [Pay in 30 days] agreements are not regulated by the FCA. Finance is only available to permanent UK residents aged 18+, subject to status, T&Cs and late fees apply. Klarna.com/uk/terms-and-conditions

Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit.



What do grades Very Good, Good and Average relate to in your product descriptions?

Our grades relate to the standard industry formula for describing the condition of a used or refurbished product. These are detailed below:

  • Very Good – This condition is a grade A device. It appears new or has only very minor signs of handling or wear.
  • Good – Grade B. May have scratches, chips or other forms of light cosmetic damage.

What payment methods do we accept?

We use PayPal, Visa and Mastercard to process all web orders. All payments are processed though our 3D secure payment gateway.

Where can I view your Terms and Conditions?

Our Terms and Conditions, Terms of Service and Privacy Statements can be downloaded using the below links:

Terms and Conditions

Privacy Statement

Refund Policy

Frequency-asked questions (FAQs) are designed to provide quick and concise answers to some of the most common queries people have. Whether you're a new user trying to understand a product or a customer looking for support, these questions and answers can help you navigate your way through potential issues smoothly.


One of the main benefits of FAQs is that they save time. Instead of waiting on hold for customer support or searching through lengthy manuals, you can often find the answer you're looking for in just a few seconds. This efficiency not only makes your life easier but also helps companies manage their customer service lines more effectively.


Most FAQs are organized by category, which makes it easy to find the specific information you're looking for. For example, you might find sections related to product usage, troubleshooting, billing, and account management. This categorization allows you to quickly zero in on the section that pertains to your issue, saving you even more time.


Another advantage of Frequency-asked questions is that they are continually updated based on customer feedback. If a new issue arises that many people are experiencing, it's likely that the company will add it to their FAQ list. This means that the information is always current and relevant, which can be incredibly useful when dealing with fast-evolving products or services.


In addition to problem-solving, FAQs can also help you better understand the features and benefits of a product. Sometimes, the questions can act as a mini-tutorial, guiding you through complex functionalities that you might not have been aware of otherwise. This can be particularly beneficial for new users who are still getting accustomed to the product.


If you find that your question is not listed in the FAQs, many companies provide an option to submit a new query. This can either be through a form on their website or through an email link. By submitting your question, you're not only helping yourself but also contributing to the ongoing improvement of the FAQ section, making it more comprehensive for future users.


One common feature in many Frequency-asked questions pages is the inclusion of links to related articles or resources. These can provide more in-depth information on a particular topic and can be especially useful for more complex issues that require detailed explanations. These links often lead to tutorials, user manuals, or informative blog posts that can provide the guidance you need.


For businesses, maintaining a well-organized FAQ section can lead to increased customer satisfaction. When customers can find answers quickly and without hassle, they are more likely to have a positive experience with your brand. This can lead to better reviews, higher retention rates, and ultimately, more sales due to positive word-of-mouth.


To summarize, Frequency-asked questions are an invaluable resource for both customers and businesses. They provide quick, reliable answers to common issues and questions, thus saving time and effort on both ends. Whether you're trying to troubleshoot a problem, understand a feature, or get more information about a service, FAQs are often the best place to start. So next time you have a query, check the FAQ section first; you might just find the answer you're looking for.

When it comes to finding answers to your Frequency-asked questions, you may find the process overwhelming. However, it's important to realize that many people are in the same boat. To assist you, we have compiled a comprehensive guide that addresses some of the most common queries. Whether it's about product information, service details, or troubleshooting, we aim to provide the clarity you need.


One of the most frequent questions is about how to use a specific product effectively. To answer this, we offer step-by-step guides and instructional videos. It's crucial to first read the product manual thoroughly. Most issues arise when users skip this vital step. Additionally, we recommend checking our FAQ section for quick tips. For more complex issues, our customer support team is always ready to help.


Another common area of inquiry is related to service details. Many users want to know about shipping times, return policies, and warranty information. These topics often cause confusion. So, to address these concerns systematically, our website has dedicated sections for each topic. Generally, shipping times vary based on location, and return policies are outlined in detail to ensure you understand the process. If there's a warranty issue, contacting our support team with the necessary documentation can expedite your request.


Technical difficulties and troubleshooting are also high on the list of Frequency-asked questions. Users often encounter issues like software crashes or connectivity problems. We recommend updating your software to the latest version as it resolves most bugs. If the problem persists, our online troubleshooting guide can assist you in diagnosing and fixing the issue. Moreover, our forum is a valuable resource where you can find solutions shared by other users who faced similar problems.


In addition to the above, users frequently ask about account management, payment options, and privacy policies. It's understandable to have concerns over these critical areas, so we have detailed documentation and security protocols in place. You can manage your account settings through our user-friendly portal. As for payment, we support multiple methods including credit cards, PayPal, and more, ensuring a seamless transaction experience. Our privacy policy is robust and transparent, designed to protect your personal information at all times.


Lastly, it's worth noting that we continually update our Frequency-asked questions section based on user feedback and evolving product features. By staying informed and regularly checking this section, you can save time and resolve your queries efficiently. We hope this guide has helped in addressing some of the common concerns you might have.