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Frequently Asked Questions

What are our opening hours?

You can place an order 24 hours 7 days a week on The Outlet Store. Our office opening hours are 09.00 – 17.00 Monday to Friday and 10:00 - 17:00 Saturday.

Thursday 2nd June 2022 - Spring Bank Holiday - Closed
Friday 3rd June 2022 - Platinum Jubilee Bank Holiday - Closed

We are unable to respond to messages outside of these office hours, but we will aim to resolve your query as soon as we are back.

How long will shipping take?

For next day delivery please order before 1pm. Orders after 1pm will be despatched the following day. For our standard delivery please allow 2-5 working days for delivery. For more information on our shipping rates please click here.

My order hasn’t arrived, what can I do?

If your order has not arrived in the anticipated time, please let us know via our ‘contact’ section, or call us on 01952 238790 or email and we can look into this for you. For more information on delivery help and assistance please click here.

I don’t like my item; can I get a refund?

Here at The Outlet Store, we value customer satisfaction, this is why we offer a 30 day hassle free refund period. If you are not happy with your purchase, please contact us prior to returning the unit so we can advise on our refund procedure.

Do I have warranty on my device?

Yes! Your warranty period starts from the date of purchase and will be in place for 12 months. During this period we will repair your item, if a repair is not possible we will replace the product for you. View our T&Cs for more information.

My item is faulty, what should I do?

If you suspect you may have received a faulty item please give us a call straight away on +44 (0)1952 238 790, please have your customer order number ready and we will of course resolve this immediately for you. Or, if you need help setting up your device, please contact us and we'll be happy to advise. 


In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3
  • Buy Now Pay Later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

What do grades Very Good, Good and Average relate to in your product descriptions?

Our grades relate to the standard industry formula for describing the condition of a used or refurbished product. These are detailed below:

  • Very Good – This condition is a grade A device. It appears new or has only very minor signs of handling or wear.
  • Good – Grade B. May have scratches, chips or other forms of light cosmetic damage.

What payment methods do we accept?

We use PayPal to process all web orders. PayPal is a secure online payment system which accepts all major credit and debit cards: Master Card, Maestro, Visa, Visa Electron, Solo and Direct Debit, in addition to payments from a PayPal account if you have one.

Where can I view your Terms and Conditions?

Our Terms and Conditions, Terms of Service and Privacy Statements can be downloaded using the below links:

Terms of Service

Terms and Conditions

Privacy Statement

GDPR Statement

Refund Policy

NHS Discount Website Telford