Politique de remboursement

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

If for any reason you are unsatisfied with your purchase of a Digiland product, you can contact us within 14 days of taking delivery and return the product with a Proof of Purchase. You will then receive a refund for the purchase price of your product (excluding any initial delivery charges as set out in your order confirmation email).

Products must be returned in their original packaging, along with all included accessories, be in new condition suitable for resale, and must not have been damaged during the time the product is in your possession, including up until we receive the product. Please be advised that deliveries and collections are available Monday through Friday, between 9:00 AM and 5:00 PM. Any deliveries or collections occurring outside of these hours are due to scheduling adjustments made by the couriers we use. We are not responsible for any changes in delivery or collection times resulting from these adjustments.

You must notify us at retail@digigroup.co.uk within 14 days of taking delivery of your product and request a return under this policy.

If there is no proof of the delivery date it will be assumed to be 5 business days from the date of dispatch of the product.

The product must be returned to us within 14 days of your request to return your product.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. The product will remain your responsibility during transit until they are received at the address supplied by Digiland Ltd. We do not accept any liability for any loss or damage which may occur during transit.  You should consider a tracking service. We don’t guarantee that we will receive your returned item.

After receiving the returned product, we will refund as soon as is reasonably practicable and you will be provided with e-mail acknowledgement.

To return your product, you should mail your product to:

Web [Order Number]
Digiland Ltd
Digiland House
Stafford Park 12
Telford
TF3 3BJ

 

Or arrange your own return here https://shopify.com/55310876755/account

Refund Calculation Policy (Time-Based Deductions)

Refunds will be assessed and calculated on a per-product basis using a time-based depreciation model. This means we consider how long the item has been in use compared to its expected lifespan, and deduct a proportionate amount from the original purchase price.

For example, certain products are expected to last a specific number of years under normal usage. If a refund is requested outside of the initial return period and the item has been used, a deduction will be made to reflect the value already received from the product.

Example – Television

A television may be expected to last for 5 years (equivalent to 60 months). If the original purchase price was £1,000 and the TV has been used for 11 months, we calculate the refund as follows:

• Monthly value: £1,000 ÷ 60 months = £16.66 per month

• Used period: 11 months x £16.66 = £183.26

• Deducted amount: £183.26

• Remaining value (Refund): £1,000 - £183.26 = £816.74

In addition to this deduction, any original delivery charges are non-refundable and will be excluded from the final refund amount.

This method ensures a fair and transparent process, acknowledging the usage period of the product while offering a reasonable refund on the remaining value.