Versand
- What to expect on day of delivery
- Delivery restrictions and exemptions
What to expect on delivery day?
How will you ensure my item is delivered safely?
High-value items will need to be signed for. We’ll send you an email explaining how to track your item, and letting you know when it will be delivered.
If no-one is at home, the courier will attempt to leave smaller parcels with a neighbour. The courier will post a card through your door with further delivery instructions if they're unable to complete delivery, or if they leave the parcel with a neighbour.
The courier will attempt to make delivery and obtain a signature twice. After this, if the item is small and light the courier will leave it with a local pick-up shop, and notify you of the location. If heavy or large, we’ll hold the item for 5 working days while we wait to hear from you, before returning it to our warehouse. Please be advised that deliveries and collections are available Monday through Friday, between 9:00 AM and 5:00 PM. Any deliveries or collections occurring outside of these hours are due to scheduling adjustments made by the couriers we use. We are not responsible for any changes in delivery or collection times resulting from these adjustments.
Will you install my item when it's delivered?
Sorry, we’re unable to provide installation/ setup services with any of our delivery services.
Can you notify me when you are on your way?
For all items being delivered by our courier, the courier company will send you an email and text message with a one-hour delivery window (as long as you provided a valid contact number and email address when you placed the order). Please ensure you receive text and email notifications on your device.
Will your delivery team bring my item into the house?
Sorry, we are unable to do this but our courier teams will drop the item off at your front door.
Will your delivery team take the packaging away for me?
Unfortunately not. Our couriers have to complete other delivers and do not have the capacity to take away any packaging. We do encourage you to recycle your packaging and you can find your local recycling centres here :)
Help with my delivery
I need support with my delivery as there's been a mistake with my order, or it hasn't yet been delivered.
If your delivery is overdue, or any mix-up has occurred, or your items have been accidentally damaged in transit, call our Customer Services team for assistance on 01952 238790 or email us outlet@digigroup.co.uk | Opening Times 09:00 - 17:00 (Mon-Fri), 10:00 - 17:00 (Saturday).
I've ordered several items at once, will they all arrive together?
This would be dependant on the size and quantities of your products ordered. usually if under 100kg the items would have been shipped as one. however on some occasions they may arrive separately, but don’t worry; you won’t be charged for additional deliveries.
Please wait until your expected delivery time has passed before contacting us if you've not received all the items on your order.
Delivery Restrictions & Exceptions
Are there any places where this service isn't available?
We only offer our delivery service to UK mainland addresses. Unfortunately we do not offer delivery to the Channel Islands, Isles of Scilly or Isle of Man.
Why don't you offer Saturday deliveries?
We don't offer Saturday (before 10.30am or Noon) delivery because our couriers cannot guarantee to deliver on time, therefore to protect our customers and manage expectations, we offer Next Working Day and Standard Delivery options. Please be advised that deliveries and collections are available Monday through Friday, between 9:00 AM and 5:00 PM. Any deliveries or collections occurring outside of these hours are due to scheduling adjustments made by the couriers we use. We are not responsible for any changes in delivery or collection times resulting from these adjustments.
Non UK Delivery:
Parts can be shipped to non-UK addresses via Digiland nominated couriers. Transport costs will be charged in advance for the shipment. All and any additional charges (import VAT, handling, clearance, duty etc.) is the sole responsibility of the customer and payable to the courier on receipt of the consignment.
In the event that the part is ordered in error or no longer required, all returns costs will be the customers responsibility.